SONY DENIES RECALL
March 9, 2000

Following the honeymoon after the successful PS2 launch (more) were reports of widespread problems, many of which were linked to memory card troubles (more).

There seemed to be a bit of division in reports, some saying the memory cards were recalled, and others saying the opposite.

In an obvious attempt to put an end to the speculation, a Sony spokesperson said, "We have not announced a recall of any kind. Of course we are always following any customer inquiries we get, but we really have no idea where this came from."

End of story, right? Unfortunately, it doesn't end there. As we mentioned yesterday, if there was no recall, it would appear that not enough is being done about the problem, which is a bad sign that Sony is unable to resolve it in a timely fashion. While they may be handling complaints, they don't (read: shouldn't, as this type of situation is not something they would usually be prepared for since it seemingly came out of nowhere) have enough staff to deal with the hundreds of thousands of potential calls for one issue.

All we can do now is sit and wait and hope a) the various hardware problems resolve themselves or b) Sony steps in and takes action.